We know that having your pet in the hospital is stressful for you and your family. We try to balance our time on the phone with our time by your pet’s side providing compassionate quality care. Your VRHVEC veterinarian will update you daily on your pet’s condition and more frequently if there are concerns.
We understand that your whole family may be anxious about your hospitalized pet; however, answering phone calls from multiple family members takes away from the time we spend providing care to your pet. If several family members or friends are involved, we ask that you assign ONE contact person to receive updates and share that information with others.
We do want to assure you that if your pet’s condition worsens, a veterinarian will contact you to discuss options and aid in you making an informed decision. Please ensure you provide us with accurate contact information. If we are unable to contact you, we will continue to provide your pet with the medical care that is in their best interest until we are able to get in touch with you.